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Frequently Asked Questions

Loan payments

Learn how to make your loan payments, review your payment schedule, and pay on time.

How to pay your Nelo loan? | Transfer to your CLABE
When and how much to pay on Nelo? | Check your loan
Can you pay your Nelo loan at Oxxo?
What happens if you don't pay Nelo? | Consequences and debt
What happens if you make a wrong transfer to your Nelo account?

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Nelo Mobile, S.A. de C.V., is regulated by the Procuraduría Federal del Consumidor (PROFECO) and supervised by the Ministry of Finance and Public Credit through the Tax Administration Service (SAT), for the purposes of Article 17, Section IV of the Federal Law for the Prevention and Identification of Operations with Resources of Illicit Origin.

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