Question 1

What is a personal loan with Nelo?

Accepted Answer

Nelo offers an online personal credit line of up to $30,000 that you can transfer to your bank account like a loan. The application is 100% online — no paperwork, no guarantor, approved in minutes.

Question 2

How do I apply for a loan online with Nelo?

Accepted Answer

Download the Nelo app or sign up online, complete your information in a few minutes and wait for an answer. Once approved, enter your CLABE bank account number and receive the money in your account.

Question 3

How long does online loan approval take?

Accepted Answer

In under 5 minutes you'll know if your application was approved. If approved, you receive the money instantly in the bank account you provide.

Question 4

How much can I borrow from Nelo?

Accepted Answer

Your Nelo credit limit can go up to $30,000. The amount you're assigned depends on your profile — the more you use Nelo and pay on time, the more your limit can grow.

Question 5

Do I need a strong credit bureau history to apply?

Accepted Answer

Nelo evaluates your profile with several signals, not just your credit bureau. Even if your history is limited or not perfect, you can apply and we'll review the request individually.

Question 6

Do I need a guarantor or proof of income?

Accepted Answer

No. Nelo doesn't require a guarantor or proof of income. The application is 100% online from your phone.

Question 7

How do I receive the loan money?

Accepted Answer

Once approved, enter your CLABE bank account number in the app and we transfer the requested amount to your account instantly.

Question 8

How to pay a personal loan with Nelo?

Accepted Answer

You repay in bi-weekly installments through the Nelo app, with any debit card or bank transfer. You'll always see the amount and date of your next installment, with no surprise charges.

Question 9

What are online loans?

Accepted Answer

Online loans are personal loans you apply for and receive 100% online, quickly and securely, without visiting a branch or filling out paperwork. With Nelo, you complete your application from the app, get a response in minutes, and if approved, the money is sent directly to your bank account.

Question 10

How do I apply for a loan online?

Accepted Answer

To apply for a loan online with Nelo you only need three steps: 1) Download the app or sign up online, 2) Complete your information with CURP and a valid INE, 3) Wait for a response in under 5 minutes. Once approved, enter your CLABE bank account and receive the money instantly.

Question 11

What do I need to apply for a personal loan?

Accepted Answer

To apply for a personal loan with Nelo you only need your CURP, a valid INE, an active CLABE bank account and to be of legal age. We don't require a guarantor or proof of income, and we evaluate applicants even with limited credit bureau history, offering online loans without bureau check when your profile allows it.

Question 12

Are Nelo loans safe?

Accepted Answer

Yes. Nelo's online loans are safe and trusted. We're regulated by PROFECO and supervised by Mexico's Ministry of Finance (SHCP). We use bank-grade encryption to protect your data and have issued more than 35 million credits to users in Mexico.

Question 13

Can I apply for a loan from my phone?

Accepted Answer

Yes. The entire Nelo loan application is done from your phone: download the app, complete your details in under 5 minutes, and if approved, the money is sent directly to your bank account. No need to visit a branch, wait in line or sign paperwork.

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