Frequently Asked Questions

What is a single-use card?

Shop at your favorite stores with Nelo and pay in installments everywhere with your single-use card.

  • Open your Nelo app and search for the store you're interested in using the search bar.
  • Tap and go to the store's website from within Nelo.
  • Shop as you normally would, adding the items you want to buy to your cart.
  • When you're ready to pay, tap the "Pay with Nelo" button at the bottom of your screen.
  • Tap "Create Nelo card".
  • Enter the total value of your purchase (including shipping costs) and tap "Continue".
  • Choose the biweekly payment plan that works best for you.
  • A single-use credit card exclusive to the store you want to buy from will be created.
  • Enter your card information as a payment method at the store's checkout. Make sure to select "Credit card" if the store asks.
  • Done! Wait for the confirmation email from the store.

Note: The checkout process may vary between stores.

image of two phones showing the Nelo app

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