How do I pay bills (electricity, water, internet) with Nelo?
With Nelo you pay your bills in fortnightly installments from the app: choose the category (electricity, water, internet, gas) or search for your provider, enter your account number or scan your bill's barcode, choose the amount and your payment plan. Payments can take up to 48 business hours to be reflected.
Steps to pay a bill
- Open your Nelo app and select the service category (electricity, water, internet…) or search for your provider.
- Enter your service account number or scan your bill's barcode.
- Tap “Done”.
- Choose the amount you want to pay.
- Select your fortnightly payment plan and confirm.
Which services can I pay?
You can pay CFE (electricity), Telmex, Izzi, Totalplay, Sky, Dish, Blue Telecom (TV/internet), water, Naturgy gas and more. You can also top up Telcel, Movistar, AT&T, Unefon and Bait, all in installments.
My services: reminders and payments in one place
In the “My services” section of your app you can register your recurring services, get reminders before your due date, pay your bills and check your history, all in one place.
Payment not showing?
Bill payments can take up to 48 business hours to be reflected (weekends don't count) and are applied with the date you made them. If it still doesn't appear, find the authorization number in the confirmation email we sent you and contact the provider, or write to support so we can help with your transaction details.
