Does Nelo message or call my contacts?
No. Nelo does not contact the people you know: not to collect debts and not to send them communications. Your information is used only as described in the privacy notice, and Nelo's collection practices are directed exclusively at you, through official channels.
Is Nelo a predatory lender?
No. Nelo is a credit app that operates under Mexican law and reports payment behavior to Buró de Crédito and Círculo de Crédito, like any formal credit institution. Its collections follow an ethical line: it never contacts the people you know and never asks for deposits or advances.
What does Nelo use my information for?
Your data is used only for the purposes described in the privacy notice, such as verifying your identity and operating your credit line. Nelo never shares your personal data with third parties without your consent.
The only exception: when you invite someone
If you choose to join the referral program, Nelo sends an invitation to the contacts you decide to share, for that purpose only. Outside of that case — which starts with you — your contacts never receive any message.
Received a suspicious message?
Nelo will never ask you for a deposit or advance payment to grant you credit or an increase. If someone does so on Nelo's behalf, it is a fraud attempt. Always verify through official channels: WhatsApp +52 55 6458 6710 and hola@nelo.mx.
